Refund policy

Returns

Please note that products are eligible for return only under the following conditions:
  • The item must be returned in its original packaging.
  • It must be in a resalable condition.
  • All original accessories and components must be included.
Due to the nature of our products (injection-molded toys) and their primary users (children), we can only accept returns for items that have been used with appropriate care.
If you made your purchase through a third-party platform (e.g., Amazon.com), please adhere to their specific return processes. For further assistance, you may also reach out to our customer service team.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed, and the credited amount will be applied to your original payment method within 7 business days.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, we recommend taking the following steps:
  1. Check your bank account once more.
  2. Contact your credit card provider, as it may take additional time for the refund to be officially reflected.
  3. Reach out to your bank, as processing times can vary.
If you still have not received your refund after completing these steps, please get in touch with us.
Sale Items
Discounted products are eligible for a refund only up to the value at which they were purchased.
Exchanges
We only offer replacements for items that are defective or damaged. If you need to exchange a product for the same model, please contact us for more information.
Gifts
Refunds are issued solely to the original purchaser. If a refund is provided in the form of a discount voucher, the voucher is transferable.