Products

Below are some common questions about our products.

What age group is this product for?

The Talenpal Player is designed for all children between the ages of 3 and 6.

Can my child use it without me? Does it require adult supervision?
  • The basic functions of the Talenpal Player are simple enough for a child to use independently. However, setting up the Wi-Fi connection and accessing certain features requires the app, which needs a parent's assistance.
  • All content and AI interactions are professionally reviewed to ensure they are child-appropriate, so adult supervision is not required during use. However, some of the Talenpal Player's features support remote control, and we plan to launch a child development report in the app to provide feedback on your child's usage data.

Can I use the Talenpal Player on the go? Does it need a Wi-Fi/internet connection?

Yes, you can. When the Talenpal Player has a stable Wi-Fi connection and a Talen is recognized, it can download content from the cloud onto the Talen for offline playback later. Additionally, our random sound effects feature also works offline. This allows users to enjoy the Talenpal Player's rich audio content and fun, interactive sound effects while traveling.

Some features of the Talenpal Player are available offline. For the complete functional experience, we recommend using the Talenpal Player in an environment with an internet connection.

Does the Starter Set come with characters/content?

Yes, the Starter Set includes 5 Talens from the Lion family, which contains 4 Talking Talens and 1 Creative Talen.

What content filters does the Talenpal Player have? Can I control the type of information it provides?

This information will be available soon.

What languages does the Talenpal Player support?

Currently, it only supports English. We will be adding content in more languages in future updates.

How long does the battery last? How long do I need to charge it?

On a full charge, the Talenpal Player supports up to 8 hours of continuous playback. It takes approximately 2.5 hours to charge from empty to full.

How do I reset my player to factory settings?

With the player powered on, press and hold the AI button and the Power button simultaneously for 5 seconds to restore factory settings.

Is the Talenpal Player waterproof?

The Talenpal Player is splash-resistant only. Please do not submerge the device in water.

How often do you restock out-of-stock items?

This information will be available soon.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges.

Is shipping free? Where do you ship to?
  • Shipping Fee: The shipping fee is $6.99.
  • Free Shipping: Orders of $40 or more qualify for free shipping.

Warranty

Below are some common questions about warranty.

What is the warranty period?

Warranty: The product comes with a 12-month warranty.